⏱️ Automatic pay and refunds

What happens if an employer goes silent, and how escrow money goes back.

If an employer goes silent

Once a worker sends finished work with a note or photo, the employer has 5 days to approve or dispute it. The job page shows the exact date.

• The employer gets a reminder the day before.
• If they do nothing, the work is approved and the pay held in escrow is released to the worker.
• A dispute stops this until our team decides.

How a worker finishes a job

On a single-payment job, tap Send for approval and say what you finished. On a job paid in stages, submit each stage with a note or photo.

Refunds for employers

• Cancelled before anyone is hired: the full amount goes back to your original payment.
• After a dispute: our team decides. Any part the worker has not earned can be refunded.
• Approved stages and payouts already started stay with the worker.
• Refunds usually take 3 to 15 working days, depending on your bank and how you paid.

Last updated 9 Nov 2026